Email makes business communication fast and much easier than the days of fax machines and overnight shipments of documents and disks. It is also overused and abused, causing miscommunication to run amok. Here are some tips to help make sure the communications you send through email are productive and efficient. 1. Remember the Human Every […]
Tips for Better Email Communications Read More »
One of the most difficult things to combat when you are leading, presenting, or even simply having a conversation with someone new, is yourself — specifically your knowledge and experience. That’s the curse of knowledge. According to Wikipedia, “the curse of knowledge is a cognitive bias that occurs when an individual, communicating with other individuals, unknowingly assumes that
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When I give workshops on creating compelling and persuasive presentations, the first thing I talk about is how important it is to plan the story you intend to tell. Like most professionals, you probably jump right into PowerPoint and start putting together slides before you really consider the story those slides are trying to tell.
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Listening is hard work. The most common barrier is our tendency to begin formulating our response to what someone is saying rather than waiting for them to finish. Remind yourself to stay in the moment. Be quiet, let the speaker talk, and don’t think ahead to how you want to respond. Withhold judgement until you’ve
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A great quote from the book The Invisible Leader by Zach Mercurio. Make sure your people know: what matters to you, why the work they do matters, and that they matter to you.
