One of the most difficult things to combat when you are leading, presenting, or even simply having a conversation with someone new, is yourself — specifically your knowledge and experience. That’s the curse of knowledge. According to Wikipedia, “the curse of knowledge is a cognitive bias that occurs when an individual, communicating with other individuals, unknowingly assumes that […]
Communication and the Curse of Knowledge Read More »
When I give workshops on creating compelling and persuasive presentations, the first thing I talk about is how important it is to plan the story you intend to tell. Like most professionals, you probably jump right into PowerPoint and start putting together slides before you really consider the story those slides are trying to tell.
Telling a Story Versus Talking Through Slides Read More »
Listening is hard work. The most common barrier is our tendency to begin formulating our response to what someone is saying rather than waiting for them to finish. Remind yourself to stay in the moment. Be quiet, let the speaker talk, and don’t think ahead to how you want to respond. Withhold judgement until you’ve
Listen to Understand Read More »
A great quote from the book The Invisible Leader by Zach Mercurio. Make sure your people know: what matters to you, why the work they do matters, and that they matter to you.
Communication problems that go unaddressed only get worse. Taking the time to get to the root of the issue, and helping your team resolve it, is a solid investment in the future health of your team.
Don’t Get Stranded Read More »
